Sales and Customer Support Call Centre Integration

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Black River developed a full service sales and customer support application for a call centre operated by a USA-based satellite TV service provider. The client required a custom solution built to exact specifications to streamline deployment on various infrastructure in domestic and offshore call centres. A dynamic CRM application with real-time integration into a centralized Asterisk PBX was created to serve the needs of the phone agents, along with a versatile administration backend designed to manage the call scenarios, schedule campaigns, and review the performance statistics of individual agents  and campaigns in general. The system enabled over two hundred agents in San Diego and Manila to successfully collaborate on sales and support campaigns, and allowed the client to maintain the phone system at the lowest possible expense.

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Recent Revive AdServer (Formerly OpenX Source) Expandable Banners

Revive AdServer (Formerly OpenX Source)  Expandable Banners The following example demonstrates a 600px by 150px banner served by Revive AdServer (Formerly OpenX Source)  and expanded to 600px by 300px on rollover. The flash creative can be either uploaded to creatives directory directly (FTP) or just as an another Revive AdServer (Formerly OpenX Source)  banner (preferred). When uploading the SWF creative, you do not need to replace any hardcoded URLs or indicate a destination URL – that would be done in the HTML banner setup. Essentially, we are just using it as a storage container for our creative, all impressions and clicks will be … read more

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