YOUR IDEAS, OUR SKILLS
Websites, applications, marketing. Made in Toronto.
Custom Web Development
Do you have an interesting idea for a project? Does your company require automation of business processes? Or perhaps your e-commerce platform lacks certain functionality? We can help!
Internet Marketing
From ad serving platform and Search Engine Optimization (SEO) to e-mail campaigns and social media marketing - we do it all!
Mobile Application Development
Black River offers a wide variety of mobile solutions. From cross platform HTML5 device responsive sites to full blown platform specific apps – we have you covered!
Latest Case Study: Sales and Customer Support Call Centre Integration
Black River developed a full service sales and customer support application for a call centre operated by a USA-based satellite TV service provider. The client required a custom solution built to exact specifications to streamline deployment on various infrastructure in domestic and offshore call centres. A dynamic CRM application with real-time integration into a centralized Asterisk PBX was created to serve the needs of the phone agents, along with a versatile administration backend designed to manage the call scenarios, schedule campaigns, and review the performance statistics of individual agents and campaigns in general. The system enabled over two hundred agents in San Diego and Manila to successfully collaborate on sales and support campaigns, and allowed the client to maintain the phone system at the lowest possible expense.
Make PDF exports writable in SugarCRM
A brief tutorial on how to make PDF exports from SugarCRM On-Demand Edition writable/editable and generally disable the default password protection. This feature is yet to be implemented into the core functionality of SugarCRM and right now comes really handy, specially, when working with the Quotes module – when small changed have to be made to the already exported PDF files. This tutorial also cover basic module creation and installation procedures.